VICTRESS aim for 100% customer satisfaction. VICTRESS accepts returns for exchange and refund for up to 30 days from original purchase date (except for sale items which are final sale).
Should you wish to exchange or refund your item, please email us first at firstname.lastname@example.org.
Please note, exchanges or refunds will only be processed if you meet the following conditions:
1.The product must be in its new condition with all tags attached and unworn.
2.We will not accept the return of any item which shows signs of use or wear, including but not limited to alterations, laundering, odours (including smoke), pet hair, stains or other markings.
3. Shipping costs are the sole responsibility of the customer.